1. Delivery Notifications

You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number (if applicable) so you can track it online right to your door. You can also choose to have a delivery confirmation sent to your mobile phone via text message.

2. Delivery Timescales

The delivery time scale is specified on the product page to indicate when you will receive your order. If placed before 4pm Monday to Friday, subject to passing necessary checks, your order will be shipped the same day to be received the following working day (excluding weekends and Bank Holidays). Orders received just after 4pm are also often despatched the same day although this is not guaranteed.

Orders shipped on Friday by 4pm will be delivered the next working day.

Orders placed after 4pm on Friday will be dispatched on Monday to be delivered on Tuesday.

The Watch Hut and The Watch Shop Holdings Limited do not currently open on weekends and bank holidays. Orders received on these days will be despatched the next working day with the delivery timescales as above.

Due to the nature of the watches and jewellery which The Watch Hut and The Watch Shop Holdings Limited sell, The Watch Hut and The Watch Shop Holdings Limited operate a strict fraud screening process and therefore The Watch Hut and The Watch Shop Holdings Limited are only able to offer this next-day service if the order is validated by our network easily. (e.g. it is being delivered to the billing address registered to the card, or it is being delivered to a known company, or you have used your card before and have no bad history). In almost all cases, this is a straight forward process and can be completed immediately.

If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while The Watch Hut and The Watch Shop Holdings Limited perform the appropriate checks. If The Watch Hut and The Watch Shop Holdings Limited are unable to validate your order, you will receive an email to inform you of this and what the next steps are.

In the event of a delay, The Watch Hut and The Watch Shop Holdings Limited will contact you either by email or telephone to inform you of this.

While the vast majority of UK locations are valid for next day delivery, there are a few remote locations which are not covered by the next day delivery service. You can view these locations here

Amazon Marketplace

Next day delivery is not guaranteed for orders placed on the Amazon marketplace. In almost all cases, however, it is possible. Next day delivery on this platform is subject to our order processing system receiving the order from Amazon in time before our delivery cut off time.

2.1 International Deliveries

The delivery estimate on the product page does not necessarily apply for international deliveries. International shipping is calculated in the checkout. The delivery timescale is shown on the final page of the checkout. This is generally between 2 - 10 working days. Orders outside of the EU may have a delivery charge and which is calculated in the checkout process after you select your country. Customs charges for delivery to countries outside the EU may also apply.

Please note that certain brands have shipping restrictions, and this is shown on the product page. You can also view the full list of restrictions by brand here: International delivery locations by brand.

If you would like your purchase to be delivered to an address in an EU member state other than the UK, Germany, France, Italy or Spain, the delivery service will be provided to you by The Watch Shop Holdings Limited. The Watch Shop Holdings Limited use the Global Mail and DHL. The Watch Shop Holdings Limited is a sister company of Watch Shop which specialises in the delivery of goods to locations outside of the UK. The Watch Shop Holdings Limited can provide you with delivery of your purchase to addresses in EU Member States other than the UK. All that you need to do is select "I agree that the delivery service will be provided to me by The Watch Shop Holdings Limited for a fee payable by me of £5.00 plus any additional amount specified in the delivery section above." at the checkout. The Watch Shop Holdings Limited will make a charge to you for its delivery services. This payment will be collected by The Watch Hut and remitted to The Watch Shop Holdings Limited on your behalf. In reflection of the fact that The Watch Shop Holdings Limited is making a separate charge to you for the provision of delivery services, The Watch Hut will discount the selling price of your purchase by an amount corresponding to the price charged by The Watch Shop Holdings Limited for the (Royal Mail / Evri) delivery service option (currently £5.)

For deliveries to address in EU Member States other than UK, Germany, France, Italy or Spain (where delivery service is provided by The Watch Shop Holdings Limited), The Watch Shop Holdings Limited will make a charge to you for its delivery services. This payment will be collected by The Watch Hut and remitted to The Watch Shop Holdings Limited on your behalf.

3. Postage Method

All orders qualify for £9.99 Express Delivery, which is usually Royal Mail Track 24 / Evri. This means your item will usually be delivered the working day after dispatch. Alternatively with Royal Mail Tracked 48 / Evri your order should be delivered in 2 days, and the cost for this service is £4.99

4. Delivery to business addresses and multiple occupation buildings

The Watch hut and The Watch Shop Holdings Limited allow delivery to alternate delivery addresses including business addresses and places of work. If you do specify a business address for delivery, please ensure that there will be someone available during normal working hours e.g. at reception who can sign for delivery on your behalf as Royal Mail / Evri deliver to the address and not necessarily to the named person.

Please note that in a multiple occupation building, anyone in the building is allowed to sign the parcel to confirm its receipt. Royal Mail, Evri and DHL consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered parcel from the signatory.

5. Signature upon delivery, missed deliveries and denial of receipt

Most orders shipped by The Watch hut and The Watch Shop Holdings Limited require a signature upon delivery. Due to security reasons, items delivered before 9am or Tracked 24 over the value of £500 require a signature. Parcels shipped on this basis cannot be left without signatures. If you miss the delivery person, a card will be left to give you instructions to either arrange a redelivery or to collect it from your local sorting office / delivery depot.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then The Watch hut and The Watch Shop Holdings Limited will inform you immediately by email as soon as The Watch hut and The Watch Shop Holdings Limited receive the item. From this point forth, you will be given a choice whether you wish us to re despatch the item or for you to cancel the order. If further to despatch it is undelivered again, we reserve the right to charge delivery charges for subsequent deliveries. Please note that for items that were undelivered through fault of the consumer and a refund is requested, The Watch hut and The Watch Shop Holdings Limited reserve the right to deduct our outwardly shipping fees from the refund total.

In the case of a parcel being signed for and a delivery confirmation being available on the courier's website, if the customer denies receiving the package, this is called a ‘Denial of Receipt’. Under these circumstances, we must contact Royal Mail / Evri to confirm the delivery details, who will in turn contact the customer to ask for written documentation to be completed to confirm that the parcel has not been received. These circumstances must be mediated by the delivery service and we cannot take action until it has been confirmed whether or not the parcel was received by the customer.

6. Inspection upon delivery

When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery.

7. Late deliveries or despatch

Although The Watch hut and The Watch Shop Holdings Limited are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. The Watch hut and The Watch Shop Holdings Limited regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, The Watch hut and The Watch Shop Holdings Limited will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

8 Compensation for late deliveries

If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale, then The Watch hut and The Watch Shop Holdings Limited will provide a refund of any delivery charges that were charged to you. Compensation will not be provided to cover consequential losses, e.g. time taken off work to receive deliveries or the item is intended as a gift, and you purchase the same item from a more expensive retailer.

9. Lost Deliveries

The Watch hut and The Watch Shop Holdings Limited use the Royal Mail, Evri and DHL for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves, and the time periods at which items can be confirmed lost depends on the delivery service used, and are detailed as follows:

• Royal Mail / Evri - 10 working days
• Royal Mail International Delivery - 21 working days
• DHL Express and Deutsche Post - 10 working days
• DHL Global Mail - 21 working days

Last Updated: July 2023