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Terms of Use

The terms and conditions for use of The Watch Hut website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase. Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

Online Shopping

We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the Delivery Information and Returns Policy.

Customer Services

Our customer services team will be delighted to help you place an order over the telephone, advise you on the range of products we offer on our website and help you with queries about payment. Our customer experience team can be contacted on 0330 102 8384 during the following times:
Monday-Friday: 08.30 – 17.00
Saturday: 09.00 – 13.00
Alternatively you can email us at sales@thewatchhut.co.uk

Contact Details

Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and despatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we may contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.

Orders

Once you have completed an online purchase, we will send you an email confirming your order details.
When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order. Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.
Whilst we are under no obligation to accept your order, we would normally do so where: (i) the product is available(ii) the order reflects current pricing (iii) your credit card/debit card payment is approved by your credit card/debit card company and (iiii) your order passes our verification checks

Expected Arrival of Deliveries

All orders received online at The Watch Hut are processed and, depending on stock availability, are despatched as promptly as possible and normally delivered in 1- 2 working days. Please see the delivery information on the product pages for more specific information.

Delivery times stated are subject to order approval. Please visit our delivery page for complete information. 

Delivery Address

All deliveries will be made to you at the addresses specified by you in the order. A signature may be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full. If you decide to have your order delivered to a different address than your own, a signature may still be required and the general conditions of delivery will remain unchanged.

Lost Packages

Even though packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order. Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from The Watch Hut.

Credit/Debit Card Payment

We will contact your payment card company for authorisation when you place your order. Your payment card will then be debited when we pick your order for despatch. We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/debit card account.

Validation Checks

All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the TheWatchHut.co.uk website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Prices and Charges

We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at despatch and in the event of an error the following policies will apply:
Actual price lower than price shown at time of ordering - at our discretion we will charge you the lower amount and despatch the product.
Actual price higher than price shown at time of ordering - we will either contact you to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation.
All prices shown on the website are inclusive of VAT.
All delivery charges are shown as a separate line item on the order summary page. For full details of our delivery charges please visit our delivery page.

Availability

All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is unavailable when we come to despatch your order, we will contact you either by phone or email.

Website Errors

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Copyright Trade Marks and Site Content

Aurum Holdings and its subsidiaries are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs. You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce The Watch Hut press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.

Disclaimers

This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and The Watch Hut disclaims all such representations or warranties. In addition The Watch Hut makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude The Watch Hut's liability for matters which may not be excluded under any applicable national law. Neither The Watch Hut nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. The Watch Hut does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents. The Watch Hut cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.

Security

For further information, please refer to our Security policy