Not happy with your purchase? - Just return it to us with the enclosed returns form and receive a full refund.
Here at Watch Hut we offer a 30 day return policy. If for any reason you change your mind about your purchase, you can send back for a refund within the returns window.
To take advantage of this, please make sure that the item(s) are in the same condition in which you received them. Please also make sure that you include all extra’s, such as the box, warranties and instructions.
Once we receive your item back, our returns team will check everything to make sure that you qualify for a refund. We aim to process refunds as soon as possible, and we will contact you by email to let you know when this has been processed. We aim to process most refunds on the day that we receive your item(s) back, however please allow up to 14 days for the payment to go back to your account. It rarely takes this long, but things such as bank delays can sometimes cause this.
Please note that items such as earrings and body jewellery cannot be returned except in the cases of manufacturing faults.
We recommend using a recorded delivery service to return your item(s), such as Royal Mail Special Delivery. This is to make sure that your item is insured. Please be aware that customers are responsible for their return postage costs. Our return address is:
PO BOX 8174
Once your item has been checked, we will refund the sum due for the returned product to your original payment method. If you paid extra to upgrade your shipping method (for instance an upgraded courier service) then this amount is not refunded.
Please fill in the returns slip that is included on your invoice, or include a covering letter that states your order details when returning your item(s).
We do not process exchanges, if you wish to exchange your purchase for another item, just request a full refund and place an order for your desired item.
Go through the same process detailed in our 'Returns' section of the website. Visit the Collect+ website to purchase and print a returns label.
Take your parcel to any of the 5,800 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.
You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk.
The above is in addition to your statutory rights, which remain unaffected. We shall not be liable to you or any third party for any indirect or consequential loss or damage.