At Watch Hut, a trading division of Aurum Group Limited, we make every effort to describe and display every product as realistically as possible. We also understand that sometimes items you receive are not quite as you expected, and therefore we are proud to offer you 30 days to change your mind on any of your purchases from this website. Your right to cancel starts from the date you receive your Order Confirmation and ends 30 days later. Further details regarding your rights to return items can be found by accessing our terms and conditions of sale.
Conditions for the return of items
The item(s) must be in unworn and in the same condition in which they were received. Items must be returned with all the original packaging, instructions, guarantee and any extras.
Earrings, belly bars or other items of pierced jewellery cannot be returned unless they are found to have manufacturing faults.
If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours.
Certain watches require adjustment to ensure good fit. Please refer to our bracelet adjustment policy at the following link to maintain your refund eligibility.
How to return items
Items must be returned with a cover note detailing the reason for the return. To enable products to be returned free of charge, a Royal Mail return sticker can be downloaded here and attached to the package. If it is not possible to use the return sticker, or the Goods are being returned from outside the UK, we will reimburse standard postage costs to the original card the item was paid for or where this is not possible, a reimbursement will be made by cheque.
When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.
Faulty items must be returned using the same process described above. For further details regarding your rights in relation to faulty goods, please see our Terms and Conditions
PO BOX 8174
If you have not received or have misplaced your returns form, return the item to us with a covering note with your invoice number.
If you wish to exchange a purchase for another item, please just return your undesired item for a refund and order a new item.